Privacy Policy

1. Introduction

Welcome to Dubai Hammers ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App") and related services.

Dubai Hammers is the UAE's official West Ham United supporters club, and this app is designed to provide match updates, member benefits, exclusive offers, and community connectivity for our members located at Nelson's Bar, Dubai Media City.

2. Information We Collect

2.1 Personal Information

• Account Information: Email address, display name, and profile information
• Membership Details: Membership expiry date and supporter information
• Device Information: Device type, operating system, app version, and device identifiers
• Usage Data: App interactions, feature usage, and preferences

2.2 Automatically Collected Information

• Device Data: Device model, OS version, unique device identifiers
• App Performance: Crash reports, performance metrics, and error logs
• Network Information: IP address and connection type

2.3 User-Generated Content

• Feedback: Suggestions, bug reports, and feature requests
• Game Participation: "Guess the Goal" predictions and match-related activities
• Profile Information: Display names, bios, and membership status

3. How We Use Your Information

3.1 Core App Functionality

• Authentication: Secure login and account management
• Membership Services: Membership card access and verification
• Match Updates: Live scores, fixtures, and match reminders
• Community Features: Supporter group activities and communications

3.2 Communication

• Push Notifications: Match updates, events, and important announcements
• Email Notifications: News updates and membership information
• In-App Messages: Community announcements and event notifications

3.3 App Improvement

• Analytics: Understanding app usage patterns and feature popularity
• Bug Fixes: Identifying and resolving technical issues
• Feature Development: Improving user experience based on feedback

4. Information Sharing and Disclosure

4.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties.

4.2 Service Providers

We may share information with trusted service providers who assist us in:

• Data Storage: Supabase (our database provider)
• Analytics: App performance and usage analytics
• Push Notifications: Delivery of notifications to your device

4.3 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal obligations
• Protect our rights and safety
• Prevent fraud or security threats

4.4 Community Features

Some information may be visible to other app users:

• Display names in community features
• Match predictions (anonymized)
• Public supporter group activities

5. Data Security

5.1 Security Measures

We implement appropriate technical and organizational measures to protect your data:

• Encryption: Data transmitted and stored using industry-standard encryption
• Access Controls: Limited access to personal information
• Regular Updates: Security patches and vulnerability assessments

5.2 Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

6. Your Rights and Choices

6.1 Account Management

• Update Information: Modify your profile and preferences
• Delete Account: Request account deletion (subject to legal requirements)
• Data Export: Request a copy of your personal data

6.2 Communication Preferences

• Push Notifications: Control notification settings in app settings
• Email Preferences: Manage email subscription preferences
• Marketing Communications: Opt-out of promotional communications

6.3 Data Access

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to certain processing activities

7. Third-Party Services

7.1 Supabase

Our app uses Supabase for:

• User authentication and account management
• Data storage and synchronization
• Real-time features

Supabase's privacy practices are governed by their own privacy policy.

7.2 Other Services

We may use additional third-party services for:

• Analytics and performance monitoring
• Push notification delivery
• Error tracking and crash reporting

8. Children's Privacy

Our app is intended for adult supporters of West Ham United. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy in the app
• Sending you a notification
• Updating the "Last Updated" date

11. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

12. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates. Any disputes will be resolved in accordance with applicable UAE law.