Terms of Service

1. Acceptance of Terms

By downloading, installing, or using the Dubai Hammers mobile application ("App"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use the App.

Important Notice: This App is developed and maintained by an independent developer on behalf of Dubai Hammers, an official West Ham United supporters club. The developer is not affiliated with Dubai Hammers as an organization and provides this service independently.

2. Description of Service

Dubai Hammers is the UAE's official West Ham United supporters club, officially registered with West Ham United Football Club. Our App provides:

• Match updates and live scores
• Membership card access and verification
• Community features and supporter group activities
• Exclusive offers and member benefits
• Interactive features like "Guess the Goal" predictions
• Push notifications and communication tools

Official Affiliation: Dubai Hammers is an officially recognized supporters club of West Ham United Football Club. The use of West Ham United branding, logos, and likeness in this App is authorized through this official affiliation. For more information about Dubai Hammers, visit the official West Ham United website: https://www.whufc.com/dubai-hammers

3. Eligibility and Registration

3.1 Age Requirement

You must be at least 18 years old to use the App. By using the App, you represent that you meet this age requirement.

3.2 Account Creation

To access certain features, you must create an account by providing:

• A valid email address
• Accurate personal information
• Membership details (if applicable)

3.3 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

4. Acceptable Use Policy

4.1 Permitted Uses

You may use the App for:

• Personal, non-commercial purposes
• Accessing Dubai Hammers supporter group features
• Participating in community activities
• Receiving match updates and notifications

4.2 Prohibited Activities

You agree not to:

• Use the App for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the App's functionality
• Share inappropriate, offensive, or harmful content
• Impersonate another person or entity
• Use automated systems to access the App
• Reverse engineer or attempt to extract source code
• Violate any applicable laws or regulations

5. User-Generated Content

5.1 Content Standards

When submitting feedback, comments, or other content, you agree to:

• Provide accurate and truthful information
• Respect the rights of others
• Not submit content that is offensive, defamatory, or illegal
• Not submit content that infringes on intellectual property rights

5.2 Content License

By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, modify, and display your content for the purpose of providing and improving our services.

6. Intellectual Property Rights

6.1 Our Rights

The App and its content, including but not limited to:

• Text, graphics, images, and software
• App design and functionality
• User-generated content and feedback

Are owned by us or our licensors and are protected by intellectual property laws.

West Ham United Branding: West Ham United Football Club owns all West Ham United trademarks, logos, and branding used in this App. Dubai Hammers is authorized to use such branding through its official affiliation with West Ham United Football Club. The independent developer of this App has no ownership rights to West Ham United intellectual property.

6.2 Your Rights

You retain ownership of content you submit, subject to the license granted above.

7. Privacy and Data Protection

Your privacy is important to us. Our collection and use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

8. Third-Party Services

8.1 External Links

The App may contain links to third-party websites or services. We are not responsible for:

• The content or privacy practices of third-party sites
• Any damages or losses resulting from third-party services
• The availability or accuracy of third-party content

8.2 Third-Party Providers

We use third-party services including:

• Supabase for data storage and authentication
• Push notification services
• Analytics and performance monitoring tools

These services have their own terms and privacy policies.

9. Disclaimers and Limitations

9.1 Service Availability

We strive to provide reliable service but cannot guarantee:

• Uninterrupted or error-free operation
• Compatibility with all devices or operating systems
• Availability of all features at all times
• Continuous access to competitions or interactive features
• Real-time data accuracy or availability

9.2 Content Accuracy

While we aim to provide accurate information:

• Match data and scores are provided "as is"
• We are not responsible for delays or inaccuracies in live data
• User-generated content reflects individual opinions, not our views

9.3 Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of data, profits, or business opportunities
• Damages resulting from third-party actions
• Issues beyond our reasonable control
• Technical bugs, glitches, or system failures affecting app functionality
• Loss of competition entries, game progress, or virtual items due to technical issues
• Mobile data usage costs incurred while using the App
• Network connectivity issues or service interruptions

10. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your use of the App
• Your violation of these Terms
• Your violation of any third-party rights
• Your submission of inappropriate content

Developer Liability Limitation: The independent developer of this App is not liable for any claims, damages, or expenses related to:

• Dubai Hammers organizational decisions or activities
• West Ham United Football Club policies or actions
• Supporter group management or membership issues
• Any disputes between users and Dubai Hammers as an organization
• Membership fees, payments, or financial transactions
• Merchandise purchases, refunds, or delivery issues
• Membership benefits, discounts, or promotional offers
• Any financial arrangements between users and Dubai Hammers

11. Termination

11.1 Termination by You

You may stop using the App at any time by:

• Deleting the App from your device
• Contacting us to request account deletion

11.2 Termination by Us

We may terminate or suspend your access to the App if:

• You violate these Terms
• You engage in fraudulent or illegal activities
• We discontinue the App or service
• Required by law or regulatory authorities

12. Updates and Modifications

12.1 App Updates

We may update the App to:

• Improve functionality and security
• Add new features
• Fix bugs and issues
• Comply with legal requirements

12.2 Terms Updates

We may modify these Terms at any time. We will notify you of material changes by:

• Posting updated Terms in the App
• Sending you a notification
• Updating the "Last Updated" date

Continued use of the App after changes constitutes acceptance of the new Terms.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of the United Arab Emirates.

13.2 Dispute Resolution

Any disputes arising from these Terms or your use of the App will be resolved through:

• Good faith negotiations
• Mediation (if required)
• Legal proceedings in the appropriate jurisdiction

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to be effective.

15. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the App.

16. Contact Information

For questions about these Terms, please contact us:

Developer Contact: For technical issues related to the App development, please use the in-app feedback feature. The independent developer is not responsible for organizational matters related to Dubai Hammers.

Financial Matters: For membership fees, merchandise purchases, refunds, or any financial transactions, please contact Dubai Hammers organization directly. The developer has no involvement in financial matters and cannot assist with payment-related issues.

17. Special Provisions for Dubai Hammers

17.1 Supporter Group Guidelines

As a member of the Dubai Hammers supporters club:

• Respect fellow supporters and maintain appropriate behavior
• Follow the club's code of conduct
• Participate in community activities responsibly
• Represent the club and West Ham United positively

17.2 Match and Event Information

• Match predictions and "Guess the Goal" features are for entertainment only
• We are not responsible for gambling or betting activities
• Event information is subject to change
• Always verify details with official sources
• Technical issues may affect competition functionality without notice
• We are not liable for lost competition entries due to bugs or system failures
• Competition results and prizes are subject to verification and may be voided due to technical issues

17.3 Membership Benefits

• Membership benefits are subject to availability
• We reserve the right to modify or discontinue benefits
• Benefits are non-transferable
• Membership is subject to renewal and verification

17.4 Financial Transactions and Merchandise

• No Developer Involvement: The independent developer of this App has no involvement in, access to, or control over any financial transactions, membership fees, or merchandise sales
• Direct Relationship: All financial transactions, membership payments, and merchandise purchases are conducted directly between users and Dubai Hammers organization
• No Payment Processing: The developer does not process, handle, or have access to any payments, membership fees, or financial data
• Dispute Resolution: Any disputes regarding payments, refunds, merchandise, or membership fees must be resolved directly with Dubai Hammers organization
• No Liability: The developer is not liable for any issues related to:
  • Membership fee collection or processing
  • Merchandise purchases, delivery, or quality
  • Refund requests or payment disputes
  • Membership benefit delivery or availability
  • Any financial arrangements or transactions